Last Updated: April 2026
This Privacy Policy describes how BOOKASTAYNAIJA LTD (“BookaStay Naija”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects your personal data when you access or use our platform (the “Platform”).
By using BookaStay Naija, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to:
- Visitors to our website
- Guests booking accommodations
- Hosts listing properties
- Any user interacting with our services
It covers all personal data processed through our Platform.
2. INFORMATION WE COLLECT
We collect different types of information depending on how you use the Platform:
2.1 Personal Information
This includes:
- Full name
- Email address
- Phone number
- Residential address (where required)
- Government-issued ID (for verification purposes)
2.2 Booking & Transaction Data
- Booking details (dates, property, preferences)
- Payment information (processed via third-party providers)
- Transaction history
2.3 Technical & Usage Data
- IP address
- Device type and browser
- Pages visited and interactions
- Cookies and tracking data
2.4 Communication Data
- Messages exchanged on the Platform
- Customer support interactions
3. HOW WE COLLECT DATA
We collect data through:
- Account registration forms
- Booking and payment processes
- Identity verification processes
- Cookies and tracking technologies
- Direct communication with us
4. HOW WE USE YOUR DATA
We process your data for the following purposes:
4.1 Service Delivery
- To create and manage your account
- To process bookings and payments
- To facilitate communication between Hosts and Guests
4.2 Platform Operations
- To improve user experience
- To monitor platform performance
- To troubleshoot technical issues
4.3 Safety & Security
- To verify identity
- To prevent fraud and abuse
- To enforce our Terms of Service
4.4 Communication
- To send booking confirmations and updates
- To respond to inquiries
- To send service-related notifications
4.5 Marketing (Optional)
To send promotional offers (only where consent is given)
5. LEGAL BASIS FOR PROCESSING
We process your data based on:
- Contractual necessity (to fulfill bookings and services)
- Legal obligations (compliance with Nigerian laws)
- Legitimate interests (platform security, fraud prevention)
- User consent (for marketing and optional features)
6. DATA SHARING & DISCLOSURE
We may share your information with:
6.1 Hosts and Guests
Limited information is shared after booking confirmation to facilitate the stay.
6.2 Service Providers
- Payment processors (e.g., Paystack)
- Hosting and infrastructure providers
- Analytics providers
6.3 Legal Authorities
Where required to:
- Comply with applicable laws
- Respond to legal requests
- Prevent fraud or security threats
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred.
7.0 DATA RETENTION
We retain your data:
- For as long as your account is active
- As necessary to fulfill bookings
- As required by law (e.g., financial records)
We may retain certain data even after account deletion where legally required.
8.0 DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- Secure servers
- Encryption where applicable
- Access controls
However, no system is completely secure, and we cannot guarantee absolute protection.
9. YOUR RIGHTS
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Request data portability
To exercise these rights, contact us at: hello@bookastaynaija.com
10. COOKIES & TRACKING
We use cookies and similar technologies to:
- Enhance functionality
- Analyze usage
- Personalize content
For more details, see our Cookie Policy.
11. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. You are encouraged to review their policies.
12. INTERNATIONAL DATA TRANSFERS
Your data may be processed outside Nigeria where our service providers operate. We ensure that appropriate safeguards are in place to protect your data.
13. CHILDREN’S PRIVACY
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the Platform constitutes acceptance of changes.
15. CONTACT
If you have any questions or concerns regarding this Privacy Policy, please contact: Email: hello@bookastaynaija.com.
By using BookaStay Naija, you acknowledge that you have read and understood this Privacy Policy.